Access is restricted to your organisation's Microsoft 365 accounts.
Call data is fetched using the application's own credentials — your account permissions do not affect what can be searched.
Select a call to view details
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Call Information & Participants
Session Timeline
Media Quality
Raw JSON
Period:
Queue:
Calls answered per agent
Count of outbound P2P contacts transferred from call queues — indicates calls answered by each agent.
Select a date range and click Load to view agent performance. Requires Voice Analytics to be connected.